Trust & Safety
At TransportMatch, your safety and security are our top priorities. Learn about the measures we take to create a trusted platform for all users.
User Verification
We implement a comprehensive verification process for all users to ensure the authenticity of everyone on our platform.
- Identity Verification: We verify government-issued IDs to confirm user identity
- Document Verification: Drivers must provide valid licenses and vehicle registrations
- Address Verification: We confirm user addresses through utility bills or bank statements
- Phone Verification: All users must verify their phone numbers via SMS code
- Email Verification: Email addresses are verified to ensure communication
- Business Verification: Companies must provide business registration documents
Verification Badges
Users who complete our verification process receive trust badges on their profiles, indicating their level of verification:
Basic Verification
Email and phone verified
Identity Verified
ID and address confirmed
Professional Verified
Business documents and licenses verified
Secure Transactions
Secure Payments
Our payment system uses bank-level encryption and complies with PCI DSS standards to protect your financial information.
Escrow Service
Our optional escrow service holds payment until delivery is confirmed, protecting both customers and drivers.
Fraud Detection
Our advanced systems monitor for suspicious activity and alert users to potential security concerns.
Safety Tips
For Customers
- Always check the driver's verification badge and reviews
- Use the platform's messaging system for all communications
- Consider using the escrow payment service for valuable cargo
- Document the condition of your items before shipping
- Share tracking information with a trusted contact
For Drivers
- Verify the identity of customers before pickup
- Document the condition of cargo at pickup and delivery
- Use the platform's tracking system to share your location
- Ensure proper insurance coverage for your cargo
- Report any suspicious requests to our safety team
Reporting Issues
24/7 Safety Support
Insurance & Protection
We offer various insurance options to protect both drivers and customers during transport:
Cargo Protection
Coverage for damage or loss of goods during transport, with options for different cargo values.
Starting from N$50 per shipment
Driver Liability Insurance
Protection for drivers against claims related to cargo damage or delivery issues.
Starting from N$150 per month
Your Safety is Our Priority
Join our trusted community of verified users for safer transport experiences